Liability, product use and your rights

Last updated 15 September 2026

Your consumer rights

Industry Tools Company Canada is operated by Caruso Consulting Co Ltd. Nothing in our website terms excludes a right, guarantee or remedy that applicable law does not allow us to exclude. Our responsibility for a claim is determined under the law that applies to it.

Choosing and using equipment

Check the product details and manufacturer instructions before purchase and use. Select equipment suitable for the task and follow the instructions, maintenance requirements and workplace procedures. A listing does not establish a safety certification or suitability for a particular hazard.

Responsibility for misuse

You are responsible for your lawful use of equipment. Responsibility for loss arising from misuse, damage to another person or a third-party claim depends on the circumstances and applicable law. These terms do not require you to waive non-excludable rights or accept responsibility for our unlawful conduct.

Website information and third parties

We aim to keep product information accurate. Contact us before ordering if a specification or description is unclear, and tell us if you find an error. Links to third-party sites are provided for convenience; their content and services are controlled by those providers.

Orders and concerns

For delivery problems, damaged or incorrect goods, cancellations and returns, see our shipping policy and returns policy. Contact our support team with your order number so we can investigate.